Reservations Supervisor - Hotel

About This Role

Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Hotel, motel, resort. 201 - 400 rooms. Tasks: Co-ordinate activities with other work units or departments. Perform same duties as workers supervised. Prepare and submit reports. Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality. Assist clients/guests with special needs. Co-ordinate, assign and review work. Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. Take, cancel and change room reservations. Respond to complaints of guests. Receive and record bookings for package tours. Provide staff training. Provide, arrange for, or refer guests to valet parking services. Provide information on hotel facilities and services. Process credit cards, vouchers and other payments. Process group arrivals and departures. Perform front desk duties. Make and confirm reservations. Ensure smooth operation of computer equipment and machinery. Confirm transportation and accommodation reservations. Co-ordinate work activities with other departments. Answer inquiries and provide information to customers. Answer electronic enquiries. Resolve conflict situations. Professionalism in customer service. Conduct sales calls. MS Office. Computer and technology knowledge: Internet. Security and safety: Basic security clearance. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Large workload. Tight deadlines. Work under pressure. Ability to work independently. Personal suitability: Accurate. Client focus. Initiative. Judgement. Organized. Team player. Ability to multitask. Punctuality. Time management. Employment terms options: Early morning. Evening. Experience: 2 years to less than 3 years. Employment terms options: Morning. Day. Weekend. Health benefits: Dental plan. Disability benefits. Health care plan. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Other benefits: Free parking available. On-site amenities. On-site housing options. Other benefits.

What You'll Do

• Co-ordinate activities with other work units or departments
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Take, cancel and change room reservations
• Respond to complaints of guests
• Receive and record bookings for package tours
• Provide staff training
• Provide, arrange for, or refer guests to valet parking services
• Provide information on hotel facilities and services
• Process credit cards, vouchers and other payments
• Process group arrivals and departures
• Perform front desk duties
• Make and confirm reservations
• Ensure smooth operation of computer equipment and machinery
• Confirm transportation and accommodation reservations
• Co-ordinate work activities with other departments
• Answer inquiries and provide information to customers
• Answer electronic enquiries
• Resolve conflict situations
• Professionalism in customer service
• Conduct sales calls
• MS Office

What We're Looking For

• Mid level experience
• Secondary (high) school graduation certificate
• or equivalent experience
• Security and safety: Basic security clearance
• Work conditions: Attention to detail, Fast-paced environment, Large workload, Tight deadlines, Work under pressure, Ability to work independently
• Personal suitability: Accurate, Client focus, Initiative, Judgement, Organized, Team player, Ability to multitask, Punctuality, Time management

Is This Job Right for You?