User Support Technician

About This Role

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Work setting: Private company, corporation or industry. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Manage incidents. Computer and technology knowledge: Device drivers. Networking software. Networking hardware. Networking security. Intranet. Internet. Servers. Desktop applications. Security software. Word processing software. Mail server software. Communication software. Mac OS. MS Active Directory. MS Office. MS Windows. SharePoint. Spreadsheet. TCP/IP. Wireless networks. Security and safety: Criminal record check. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Personal suitability: Accurate. Efficient interpersonal skills. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Experience: 2 years to less than 3 years. Employment terms options: Day. Health benefits: Dental plan. Health care plan. Paramedical services coverage. Vision care benefits. Other benefits: Free parking available. Paid time off (volunteering or personal days).

What You'll Do

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents

What We're Looking For

• Mid level experience
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Security and safety: Criminal record check
• Work conditions: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail, Sitting
• Personal suitability: Accurate, Efficient interpersonal skills, Initiative, Judgement, Organized, Team player, Ability to multitask, Time management, Honesty

Is This Job Right for You?